Shipping Policy

 

Australia

All orders receive a tracking number which is automatically emailed to you the moment we sent out your order

  • VIC, NSW, QLD, SA and ACT - only $9.49 postage and orders over $150.00 get delivered for just $5.00*
  • TAS orders get delivered for a flat rate of $10.49*
  • WA and NT orders get delivered for a flat rate of $14.49*

*Free shipping is not offered on special sales days like Boxing Day, Black Friday and other days where heavy discounts are offered.

**On regular trading days, if your order exceeds $150.00 there is generally a $5 charge (only VIC,NSW,QLD,SA and ACT), however we reserve the right to charge freight at cost price for bulk size items and bulk quantity orders to all states. In this instance we will advise the cost of freight before dispatch.

We seek to ensure that your products are delivered, without damage, from dispatch within 2-6 days depending on your location. Unfortunately once your order has left our premises and is in the hands of the courier we no longer have control over its delivery. So in the unfortunate case of a late or missing order we cannot be held responsible, but are more than willing to launch an investigation via that courier into locating the missing goods. In almost all cases these parcels do turn up either back to us or to the intended recipient eventually. So please do not hesitate to contact us if your order has not turned up after at least 7 days and we will check all details and get the investigation process launched for you.

Heat Sensitive Items

Our couriers do not provide a refrigerated courier service. However every effort will be taken to protect goods, but we do not offer dry ice or other frozen packaging as part of packing products.  All standard deliveries are made by road express; meaning package will be loaded onto interstate trucks and stored in warehouses and delivery vans that shield direct sunlight on package but do little to reduce temperatures.  PLEASE NOTE: Items such as chocolates, chewing gums, truffles and chocolate biscuits are risky products to send throughout warmer months.

We will accept NO responsibility for any items effected by heat during transport and they are solely sent at the buyers risk. Thank you for your understanding

 

International

NEW ZEALAND

Economy and Standard (incl. tracking number) Delivery for up to 3kg are now available for NZ during checkout. For orders over 3kg please contact us for a personal quote.

For more international deliveries please contact us via email. Shipping quotes for more countries will soon be available directly on the checkout page, stay tuned!