Change of mind
Australian Organic Products happily accepts returns if you change your mind as long as the product has not been used and it is still in the original packaging. A store credit will be issued once the returned item is received. Please contact us within 14 days to receive your Return Code for returns.
Faulty Items / Damaged Goods
In accordance to Australian Consumer guidelines, Australian Organic Products will always replace or repair any fault items or if your item has been broken in transit. If the item can not be replaced we will issue you with a store credit or refund. Please contact us within 48 hours.
Conditions of return, if applicable:
Our Customer Service Team must authorise any goods prior to their return for exchange.
Please include a copy of the invoice and an explanation for return with all returned products.
Products must be returned in original packaging within 14 days from the time of return request.
Please retain broken parcel/s (and packaging) until authorised by us, as they may be required by our Courier and/ or Australia Post as proof of damage.
The customer will pay return freight in circumstances of incorrect ordering or cancellations after dispatch.
Australian Organic Products Pty Ltd will pay return freight on items sent by us in error unless the customer agrees to purchase the item/s.
Return stock will not be credited where poor packaging by the customer results in goods being broken in return transit.
Only unused, faulty items may be credited or exchanged. Faulty products are returned to manufacturer for replacement product.